Returns & Refunds

We want you to be happy with what arrives. If something is wrong, we will make it right.

Our returns window

You can request a return within 7 days of delivery.

Because we sell ingestible wellness products, food-safety rules mean we can only accept returns in specific circumstances. This is standard across the supplement category and exists to protect every customer.

What we accept

We will replace or refund an order when:

• The product arrived damaged or leaking
• You received the wrong item or the wrong variant
• An item was missing from your parcel
• The product is past or near its expiry date on arrival
• The seal was already broken when you opened the box

What we cannot accept

For hygiene and safety reasons we cannot accept:

• Products that have been opened or used, unless they were faulty
• Requests made more than 7 days after delivery
• Products not purchased directly from heymingo.com
• Returns where the original packaging and batch label are missing

A change of mind about flavour or format does not qualify once a pack is opened — please check the product page carefully before ordering.

How to raise a return

1. 1Email us at support@heymingo.com within 7 days of delivery, quoting your order number
2. 2Attach clear photographs of the product and its outer packaging
3. 3Our team responds within one working day with a decision
4. 4If approved, we arrange a free reverse pickup — you never pay return shipping

Refund timelines

Once your return is approved and the item is collected:

• Refunds are initiated within 2 working days
• The amount reaches your original payment method within 5 to 7 working days, depending on your bank

We refund to the original payment method only. We cannot redirect a refund to a different card or account.

Replacements

If you would rather have a replacement than a refund, tell us when you raise the request. Replacements are dispatched as soon as the return is approved — you do not need to wait for the original parcel to reach us.

Cancellations

You can cancel any order before it is dispatched at no cost — contact us as quickly as possible, or check your orders. Once a parcel has been handed to the courier it can no longer be cancelled, but you can refuse delivery and it will be returned to us for a full refund.